Conversational Technologies

Conversational technology allows people to get information, conduct transactions, and be entertained, simply by speaking to a computer. Based on the integration of speech recognition, natural language processing and dialog understanding technologies, conversational systems are rapidly becoming an important component of solutions for customer care, mobile access to data and many other applications. There are now hundreds of currently deployed systems that use these speech technologies. These systems save money and time, attract new customers, and improve accessibility for their users on a day in and day out basis for customers all over the world.

As exciting as these systems are, the technologies they are based on are both highly complex and rapidly evolving. You need the best and most up to date information to make informed decisions on how they can be used to address your organization’s requirements. Conversational Technologies provides the reports, analysis, training, and design services that you need to understand these technologies and the solutions that use them.

Are you an entrepreneur or developer interested in finding out if your speech technology idea is technically feasible? We have a new free white paper that includes a checklist of features and requirements that will help you assess your planned product with respect to the state of the art in speech technology. Find out more.

Our Services

Getting started with conversational systems and technologies

If you're considering speech-enabling a web-based application or a touchtone-based telephone application, or developing a brand-new speech application, whether on the desktop or on the web, we can help you

We have full and half-day programs available to introduce you to speech technology and how it can benefit your business.

Standards

If you’re starting to get familiar with speech technology you will encounter specifications such as VoiceXML. We can help you learn more about speech-related standards including VoiceXML, the Speech Recognition Grammar Format (SRGS) and the Speech Synthesis Markup Language (SSML) and multimodal standards such as the W3C Multimodal Architecture and EMMA.

Language technology evaluations

 Based on our many years of experience in the natural language and speech industry, we can help you understand the potential of new language and speech related companies by assessing both their basic underlying technologies as well as their prospects for becoming commercially practical .

Speech recognition evaluations

 Are you considering using speech recognition in an application? How do you know which of the many available speech recognition engines is right for your application? We provide formal, quantitative evaluations of accuracy under the specific conditions of your application, as well as information about non-technical considerations such as support and licensing.